Refund and Exchange Policy

At cavallo luxe we are committed to providing you with high-quality apparel and a seamless shopping experience. If you're not completely satisfied with your purchase, please review our refund and exchange policy below.BOLD AND BRIGHT+3destinyclothing.co.in+3drishyaindia.com+3

Exchange Policy

: Exchanges are accepted within 7 days from the date of delivery. To qualify, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.destinyclothing.co.in+2Beyond Formals+2BOLD AND BRIGHT+2

: To initiate an exchange, please contact our customer support team at [cavalloluxe10@gmail.com] Provide your order number, the reason for the exchange, and any relevant images or videos.

: Exchanges are subject to product availability. If the requested size or style is unavailable, we will offer a store credit or a refund.The Scottish Sun+1PariXi+1

: Sale items, personalized/customized products, and items marked as "final sale" are not eligible for exchange.HOUSE OF SK+1Kicks&Co+1

Refund Policy

: Refunds are considered only if the item is defective, damaged, or if the wrong item was shipped.SASSAFRAS+1Kicks&Co+1

: To request a refund, please contact our customer support team within 7 days of receiving your order. Provide your order number, a description of the issue, and supporting images or videos.

: Once we receive your request, our team will assess the situation and notify you of the refund status within 5 business days.

: If approved, refunds will be processed to the original payment method within 7-10 business days.SASSAFRAS+1BOLD AND BRIGHT+1

Return Shipping

: Unless the return is due to an error on our part (e.g., wrong or defective item), customers are responsible for return shipping costs.BOLD AND BRIGHT+1PariXi+1

: Please ensure that returned items are securely packaged to prevent damage during transit.

Video Requirement for Claims

For any claims related to damaged or incorrect items, we require a video recording of the unboxing process. This helps us assess the issue accurately and expedites the resolution process.mabishstore

We value your satisfaction and strive to resolve any issues promptly. If you have any questions or need assistance, please don't hesitate to contact our customer support team at [cavalloluxe10@gmail.com] or call [Customer Support Number].

Effective Date: [I12/05?2025]

At [Your Brand Name], we are committed to protecting your privacy and ensuring a secure online shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect personal information that you provide to us when you:

The information we collect may include:

2. Use of Information

We use your personal information to:

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as:

These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your shopping experience. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. You can control cookie settings through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

To exercise these rights, please contact us at [cavalloluxe10@gmail.com].

7. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact

[cavalloluxe10@gmail.com]

📬 Get in Touch with [Your Brand Name]

We’re here to help you with any questions, concerns, or feedback. Reach out to us through any of the following methods:

✉️ Email Us

support@yourbrand.com

wholesale@yourbrand.com

press@yourbrand.com

📞 Call Us

+91 [Your Phone Number]

Available Monday to Friday, 10 AM – 6 PM IST.

📍 Visit Our Store

[Your Store Address]

Open Monday to Saturday, 11 AM – 7 PM IST.

💬 Chat with Us

Click the chat icon on the bottom right corner of our website for instant assistance.

📱 Follow Us

Stay connected and follow us on social media for the latest updates and promotions:

Instagram

Facebook

Twitter

🔄 Frequently Asked Questions

Before reaching out, you might find answers to your questions in our FAQ section.

About Us

🌟 Our Story

At cavallo luxe fashion isn't just about clothing—it's about expressing individuality, embracing diversity, and celebrating the art of self-expression. Founded in 2001 our journey began with a simple yet powerful idea: to create high-quality, stylish apparel that empowers individuals to feel confident and authentic.

From our humble beginnings in kolkata/india we've grown into a global brand, but our core mission remains unchanged—to design clothing that resonates with the modern individual.

🎯 Our Mission

We are committed to delivering:

: Classic styles with a contemporary twist, ensuring versatility and longevity in your wardrobe.

: Premium fabrics and meticulous craftsmanship for durability and comfort.

: A diverse range of sizes to cater to every body type, promoting inclusivity and body positivity.

: Eco-friendly materials and ethical production processes to minimize our environmental footprint.

🤝 Our Values

: We believe in staying true to our roots and being transparent with our customers.

: Continuously evolving to bring fresh designs and ideas to the fashion industry.

: Building a supportive and inclusive community where everyone feels valued.

: Prioritizing the planet by adopting sustainable practices in every aspect of our business.

👗 Our Collections

Each collection is a reflection of our dedication to style, comfort, and quality. From everyday essentials to statement pieces, our clothing is designed to seamlessly integrate into your lifestyle.

Explore our latest collections and find pieces that resonate with your personal style.

📸 Behind the Scenes

We believe in transparency and want you to see the care and dedication that goes into every piece. Our behind-the-scenes content showcases our design process, the artisans who bring our designs to life, and the sustainable practices we employ.

💬 Join the Conversation

We love connecting with our community. Follow us on social media to stay updated on new arrivals, styling tips, and exclusive offers.

For inquiries or collaborations, feel free to reach out to us at cavalloluxe10@gmail.com.

Thank you for being a part of our journey. Together, let's redefine fashion.

👔 Frequently Asked Questions (FAQs)

🧵 Product Information

1. What materials are your garments made from?

We use a variety of high-quality materials, including organic cotton, linen, and recycled polyester. Each product page provides detailed information about the specific materials used.

2. How do I know which size to choose?

We provide a comprehensive size guide on each product page. For personalized assistance, feel free to contact our customer service team.

3. Are your products ethically made?

Yes, we are committed to ethical manufacturing practices. Our products are made in certified factories that adhere to fair labor standards.

🚚 Shipping & Delivery

4. What shipping options do you offer?

We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary based on your location and the chosen shipping method.

5. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout.

6. How can I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.

🔄 Returns & Exchanges

7. What is your return policy?

We accept returns within 7 days of purchase. Items must be unworn, unwashed, and in original condition. Please visit our Returns page for detailed instructions.

8. Can I exchange an item?

Yes, exchanges are accepted within 7 days. If you need a different size or color, please initiate a return and place a new order.

9. Are there any items that cannot be returned?

Certain items, such as final sale or personalized products, are non-returnable. Please refer to the product page for specific return eligibility.

💳 Ordering & Payments

10. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment options.

11. Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of purchase. Please contact our customer service team as soon as possible for assistance.

12. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They can be purchased on our Gift Cards page.

14. Do you offer personal styling advice?

Yes, our stylists are available for personalized consultations. Please visit our Styling Services page to book an appointment.

15. Where can I find your store locations?

Please visit our Store Locator page to find the nearest store to your location.